Privacy Policy

1. Introduction

Cats Dojo LLC ("ScaleMule," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, backend infrastructure platform, and related services for AI and API products (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, password, and organization name.
• Payment Information: If you subscribe to paid services, billing information may be collected by us or our payment processor, including payment card details processed by the payment processor, billing address, and transaction history.
• Communication Data: When you contact us for support or other inquiries, we collect the content of your communications.
• API Keys and Credentials: We generate and store API keys and authentication credentials you use to access our Services.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Services, including API calls, feature usage, and performance metrics.
• Log Data: Our servers automatically record information including your IP address, browser type, operating system, referring URLs, and timestamps.
• Device Information: We collect information about the devices you use to access our Services, including device type, operating system, and unique device identifiers.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.

2.3 Customer Data

As a backend infrastructure provider, we process data that you and your end users store or transmit through our platform ("Customer Data"). You retain ownership and control of your Customer Data. We process Customer Data to provide, maintain, secure, support, and improve our Services, as directed by you and in accordance with any applicable written agreement. A Data Processing Agreement may be made available during contracting where appropriate for the service relationship and applicable law.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information
• Send administrative information, including updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends to improve our Services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms and policies
• Develop new products, services, features, and functionality

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Customer Data retention, export, return, deletion, and anonymization are governed by the applicable Service, plan, and written agreement where one applies. Unless a separate written agreement signed by ScaleMule states otherwise, Customer Data may be deleted, returned, anonymized, or retained after account termination as needed for backup cycles, security needs, legal compliance, dispute resolution, or other legitimate business purposes.

6. Data Security

We use technical and organizational measures designed to protect your information, including:

• Access controls and authentication mechanisms
• Use of encryption and secure transport patterns where applicable
• Operational logging and review of sensitive workflows
• Security and incident-response procedures that are being formalized as the platform matures
• Use of managed infrastructure providers with their own physical and platform controls

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

7.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account settings or contacting us at privacy@scalemule.com.

7.2 Marketing Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us. Even if you opt out, we may still send you non-promotional communications, such as security alerts and administrative messages.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies. Note that disabling cookies may affect the functionality of our Services.

7.4 Data Subject Rights

Depending on your location, you may have additional rights under applicable data protection laws, including:

• Right to access your personal information
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at privacy@scalemule.com. We will respond within a commercially reasonable period and as required by applicable law.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

Where required for international transfers, we may rely on appropriate transfer mechanisms, such as Standard Contractual Clauses or other mechanisms recognized under applicable law, depending on the nature of the service and customer relationship.

9. California Privacy Rights

If you are a California resident, you may have specific rights regarding your personal information under applicable California privacy laws:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at privacy@scalemule.com.

10. European Privacy Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have certain rights under applicable data protection laws:

• Legal Basis: We process your personal data based on: (i) your consent, (ii) performance of a contract with you, (iii) our legitimate interests, or (iv) compliance with legal obligations.
• Privacy contact: You may contact us about privacy questions at privacy@scalemule.com.
• Supervisory Authority: You have the right to lodge a complaint with a supervisory authority in your country of residence.

11. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@scalemule.com. If we discover that a child under 16 has provided us with personal information, we will take reasonable steps to delete such information.

12. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by ScaleMule. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we may provide additional notice, such as an email notification or a prominent notice on our website, where appropriate or required by law.

Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: