Privacy Policy

1. Introduction

ScaleMule, Inc. ("ScaleMule," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our backend-as-a-service platform, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, password, and organization name.
• Payment Information: If you subscribe to paid services, we collect billing information including payment card details (processed securely by our payment processor), billing address, and transaction history.
• Communication Data: When you contact us for support or other inquiries, we collect the content of your communications.
• API Keys and Credentials: We generate and store API keys and authentication credentials you use to access our Services.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Services, including API calls, feature usage, and performance metrics.
• Log Data: Our servers automatically record information including your IP address, browser type, operating system, referring URLs, and timestamps.
• Device Information: We collect information about the devices you use to access our Services, including device type, operating system, and unique device identifiers.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.

2.3 Customer Data

As a backend-as-a-service provider, we process data that you and your end users store through our platform ("Customer Data"). You retain ownership and control of your Customer Data. We process Customer Data solely to provide and improve our Services, as directed by you, and in accordance with our Data Processing Agreement.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions and send related information
• Send administrative information, including updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends to improve our Services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms and policies
• Develop new products, services, features, and functionality

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Customer Data is retained in accordance with our Data Processing Agreement. Upon termination of your account, we will delete or anonymize Customer Data within 90 days, unless retention is required by law or for legitimate business purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee security training and background checks
• Incident response and disaster recovery procedures
• Physical security at our data centers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

7.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account settings or contacting us at privacy@scalemule.com.

7.2 Marketing Communications

You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us. Even if you opt out, we may still send you non-promotional communications, such as security alerts and administrative messages.

7.3 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies. Note that disabling cookies may affect the functionality of our Services.

7.4 Data Subject Rights

Depending on your location, you may have additional rights under applicable data protection laws, including:

• Right to access your personal information
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at privacy@scalemule.com. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there.

For transfers from the European Economic Area, we rely on Standard Contractual Clauses approved by the European Commission or other valid transfer mechanisms.

9. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at privacy@scalemule.com or call us at the number provided in the Contact Us section.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your personal data based on: (i) your consent, (ii) performance of a contract with you, (iii) our legitimate interests, or (iv) compliance with legal obligations.
• Data Protection Officer: You may contact our Data Protection Officer at dpo@scalemule.com.
• Supervisory Authority: You have the right to lodge a complaint with a supervisory authority in your country of residence.

11. Children's Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@scalemule.com. If we discover that a child under 16 has provided us with personal information, we will delete such information promptly.

12. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by ScaleMule. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice, such as an email notification or a prominent notice on our website.

Your continued use of our Services after any modifications indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: