Product module
Messaging & Support Inbox
Messages, templates, support inboxes, feedback loops, and communication workflows for customer-facing products.
Customer use case
Who this module is for
For customer-facing products that need internal/external messaging, templated communication, support inboxes, and feedback loops with tenant scope and audit.
What it handles
- Direct and group messages with tenant scope
- Templated notifications and outbound communication
- Support inbox with reviewable conversation state
- Feedback loops and inbound triage
Path into ScaleMule Cloud
How Messaging & Support Inbox connects to the platform
Messaging routes through the same access and audit primitives as the rest of ScaleMule Cloud, so customer communication stays consistent with the production boundary.